Change management has for a number of years been a big business for consulting and investment companies restructuring industry and service all over Europe. The process is taught in business schools and universities and is now a standard tool in management and therefore also used for restructuring the public health care sector. Focus has for a long time been on hospital pharmacies due to the steadily increasing of the budget for new drugs and new services leading to different steps of change management in European hospital pharmacies. The keynote will present the general process of change management including strategies and tools for the process together with an example of general interest to all hospital pharmacists in Europe. The change management of the public health services will be presented by a real consultant-practitioner.

Teaching Goals:

The presentation will focus on

- describing the transformation of the pharmacist: from apothecary to a patient centered caregiver

- changing trends related to management in public services

- describing the process of change

Learning objectives:

The delegates should be able to

- identify management skills to develop

- understand the need of change

- understand the opportunities of becoming a manager