Abstract:

The performance of hospital pharmacy is critical to provide adequate pharmacotherapy for patients. The complexity of the tasks performed in hospital pharmacy requires an efficient and robust organization, focused on the safety and efficacy of pharmacotherapy. The adoption of a quality management system is instrumental to ensure adequate and reliable performance.

The approach to quality can follow a number of pathways; in this seminar focus will be in ISO 9001 certification and JCI accreditation.

The practical issues behind these quality processes and the real purpose of a quality management system are the keys for the difference between a nice certification document and a better hospital pharmacy, focused on continuous quality improvement.

Teaching Goals:

• summarize the key points, purpose and advantages of a quality management system
• present the concept and the practical issues of achieving a ISO 9001 certification
• present the concept and the practical issues of participating in a JCI accreditation process.
• present the differences and advantages of different quality management options

Learning Objectives:

After the presentation the participants should be able to:

• describe the key points, purpose and advantages of a quality management system
• understand the concept and the practical issues of achieving a ISO 9001 certification and JCI accreditation and bring home the motivation and some tools to start or improve a similar process.
• discuss differences and advantages of different quality management options