In 2017, the hospital pharmacist must be a full-time manager. The Socio-Economic Approach to Management (SEAM) was created by the ISEOR Research Center led by Professor Henri Savall (1,2). According to the social-economic management approach, there are six tools to give management the means to continuously upgrade the organization: - The internal/external Strategic Action Plan (SAP): the main targets you want to achieve in the medium term (3 to 5 years); - The Priority action plan: corresponding to the development actions to be implemented according to the SAP; - The competency grid to particularly identify training needs; - The time management: to get rid of low value added tasks; - The strategic piloting logbook: including metrics and decrease of hidden costs; and, - The Periodically negotiable activity contract: to negotiate the additional effort required to implement new activities.
In this seminar, some theories of SEAM and examples of how one could manage to become a productive pharmacist will be presented.
After the session, the participant should be able to: • list the steps to transform a pharmacy department in a competitive environment; • define the two dimensions of economic performance; and, • outline the importance of building confidence and professional self-esteem.