Frequently Asked Questions


  • Keynote and seminar times

The opening, keynote and seminar sessions will begin according to the programme schedule and we encourage participants to arrive on time, as we will close the doors at the scheduled session start time. Doors will be re-opened 10 minutes afterwards for late arrivals. Please make sure to arrive early if registering on 20 March as the doors to the opening ceremony will remain closed from 08.30. 

  • Workshops & interactive sessions

Attendance to the workshops and interactive sessions offered at the congress are included in your registration fee. Workshops are limited to 60 attendees per session. We kindly remind you that seats will be available on a first-come, first-served basis. Please visit the EAHP website to view the sessions included in the programme.



EAHP reserves the right to modify the programme, without this giving rise to compensation. No refund can be granted in case of cancellation of speakers.

We recommend that you visit the EAHP Congress website to keep track of the scientific programme.



The scanning of the badges is necessary to obtain the ACPE and ECPhA accreditation points and certificate of attendance. Please note that hostesses will be scanning badges at the end of each session only. Entrance to all sessions will not be permitted from 30 minutes before the ending of the session. It is the participants’ responsibility to be sure badges are scanned as changes will not be made after the Congress.

Participants are invited to fill in the Evaluation Forms in order to receive their ACPE and ECPhA accreditation certificates, and Certificate of attendance. Please be reminded that you will only be able to download the certificate after the Congress.

The ACPE and ECPhA Certificates, and the Certificate of attendance will only be provided to participants who have evaluated the sessions attended during the congress. Please complete the evaluation forms after each session you have attended through the EAHP Congress portal accessible from the EAHP website.

The EAHP team will send an email when the link to download the certificates is active. The personal logon code from your badge will be required to print the certificates. Please note that participants will have up to 60 days after the date of live activity to fill in these evaluation forms and claim their certificates



EAHP reserves the right to use any photos and videos taken of participants during the congress events for EAHP marketing purposes, which may include the EAHP YouTube channel, Facebook page, etc. For group administrators, we ask that you inform your participants of this point.

By registering to attend the EAHP congress, you consent to receiving EAHP marketing emails, news and/or announcements. If you do not wish to receive these communications, please send an email to registration[at]eahp[dot]eu



During the congress, exhibitors and Satellite organisers may scan participants at their stands and at the entry of the industry satellite room. Each lead will contain the contact information as provided by the participant or the group registration contact person on the registration form (name, full address, telephone, fax, email and lead codes).

EAHP will also scan participants at the end of each accredited session for the only purpose of providing your ACPE and ECPhA educational points. This data will not be used for marketing purposes. Neither the congress organizer nor the provider of the scanners can be held liable for incorrect data.

You have the right to withdraw your consent to the processing of your Personal Data at any time, without affecting the lawfulness of processing based on consent before its withdrawal. Please let us know prior to the beginning of the congress, by sending an email to privacy[at]eahp[dot]eu with the following subject: “Data retrieval consent withdrawn”. Should you decide to do this, please note that this also automatically deletes the data used by EAHP to give you the ACPE and ECPhA credits. Therefore, you will not be able to receive your ACPE and ECPhA certificates, and certificate of attendance.

EAHP will also scan participants at the end of each accredited session for the only purpose of providing your educational points. This data will not be used for marketing purposes. Neither EAHP organizer nor the provider of the scanners can be held liable for incorrect data.

EAHP hereby agrees to respect the data privacy policy that you can find here:



Views expressed by speakers, sponsors and exhibitors are their own. EAHP cannot accept liability for any advice given, or views expressed, by any speaker, sponsor or exhibitor at the Congress or in any material provided to the participants.

EAHP will endeavour to ensure the supply of the services of the third party providers mentioned in the registration documents and website (such as transporter, hotels, speakers, etc) but as the supply of such services is not within the control of EAHP, EAHP shall not incur any liability to the participants.

In addition, EAHP total aggregate liability for any claim as a result of a breach of contract or tort, shall be limited to the fees paid by the participant to EAHP. EAHP shall not be liable under any circumstances for any of the following loss or damage: loss of revenue; loss of profits; loss of, or damage to, or corruption of, data; any indirect, consequential, or punitive damages. EAHP is only liable for direct damage, which is damage that is connected in such manner to the Congress giving cause to the liability that it can be attributed to such party as a consequence of this Congress.



“Force majeure” shall mean any unforeseen event which is beyond the reasonable control of EAHP or any foreseeable occurrence the consequences of which may not reasonably be avoided that arises after registration and which prevents performance of the obligations, in whole or in part, by EAHP. Such causes, conditions, events and circumstances will include but are not limited to acts of God, strikes, lockouts or other industrial disturbances, acts of the public enemy, wars, blockades, insurrections, riots, diseases, epidemics, pandemic, quarantine, World Health Organization travel advisory, landslides, lightning, earthquakes, fires, storms, floods, washouts, arrests and restraints of rulers and people, arrests and restraints of the government, either federal or local, inability of EAHP hereto to obtain necessary materials or supplies at market costs or permits due to existing or future rules, orders and laws of governmental authorities (both federal and local), non-availability of food, beverages, or other supplies or curtailment of transportation either in the exhibition city or in the countries/states of origin of the participants, interruptions by government or court orders, present and future orders of any regulatory body having proper jurisdiction, civil disturbances, explosions, sabotage, partial or entire loss of market.

If despite all reasonable EAHP’s efforts, the exhibition cannot be held or has to be postponed due to Force Majeure event as defined above or due to events which are not attributable to wrongful intent or gross negligence of EAHP, EAHP cannot be held liable by the participant for any damages, costs, or losses incurred, such as transportation costs, accommodation costs, costs for additional orders, financial losses, etc.

Under the above described circumstances, contract shall not be deemed as terminated and EAHP reserves the right to retain the entire registration fee and to credit it for a future congress.


In certain circumstances Covid-19 will not constitute an event of force majeure as defined above in that it will not make it impossible to hold the event but will modify the practical arrangements. With the uncertainty surrounding the effect that Covid-19 might have on the major events sector, the parties recognise that there may be other implications regarding the holding of the Congress, whose consequences must be addressed hereinafter. 

“Covid-19” in the sense of the present article includes (1) the disease known as Covid-19 and the pandemic thereof which began in March 2020 together with any subsequent outbreak of Covid-19, any mutations and variants thereof and any other similar but unrelated pandemic (2) the measures, recommendations, regulations and legislation imposed by the governments and/or public authorities of the country of the venue or the country of origin of the participants. 

In the event that Covid-19 causes either (1) a significant increase in costs for EAHP above those experienced in the past congresses (2) substantial complications to maintain the Congress, the participants recognize and accept that EAHP will be entitled to cancel the Congress up to 15 days before its date, to retain the entire registration fee and to credit it for a future congress.”



Any disputes or claim arising out of or relating to these provisions or the breach thereof shall fall within the exclusive jurisdiction of Courts of Brussels.

All issues, questions and disputes concerning the validity, interpretation, enforcement, performance of these provisions shall be governed by and constructed in accordance with Belgian law, and no effect shall be given to any other choice-of-law or conflict-of-laws rules or provisions (Belgian, foreign or international), that could cause the laws of any other jurisdiction to be applicable.



Free Wi-Fi service will be available throughout the congress centre.



If you still have questions regarding your registration/participation, please contact the EAHP Office:

Boulevard Brand Whitlock 87

Box 11 (4th floor)

1200 Brussels, Belgium

Tel:  +32 (0) 26692515

Fax: +32 (0) 26692529

E-mail: registration[at]eahp[dot]eu

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