Welcome – objectives of the Academy Camp and the Workshop
[1]Prof Anthony Sinclair [2], Birmingham Children's Hospital, UK and EAHP Member of the Scientific Committee

Introduction to Quality Management Systems (QMS)
[3]Ms Parisa Mirbod [4], Birmingham Children's Hospital, UK and EAHP Member of the Scientific Committee

Lean concepts [5]
Dr Niccolo Curatolo [6], Assistance Publique – Hôpitaux de Paris, Hôpital Antoine Béclère/Service Pharmacie, Clamart, France

The systematic examination of processes [7]
Ms Parisa Mirbod [4], Birmingham Children's Hospital, UK and EAHP Member of the Scientific Committee

Plenary workshop: problem solving using visual aids [8]
Dr André Rieutord [9], Hôpital Antoine Béclère, Clamart, France and EAHP Member of the Scientific Committee
Ms Aurélie Guerin [10], Birmingham Children's Hospital

UK Lean: transformational approach or process oriented approach [11]  
Dr Niccolo Curatolo [6], Assistance Publique – Hôpitaux de Paris, Hôpital Antoine Béclère/Service Pharmacie, Clamart, France

Handouts