CRITICAL ANALYSIS OF CONVENTIONAL CUSTOMER SATISFACTION INDICATORS IN HOSPITALS
GM-005
FINANCIAL EVALUATION OF CATARACT SURGERY IN A PUBLIC HEALTH HOSPITAL
GM-004
IMPROVEMENT OF CUSTOMER FOCUS USING A QUALITY REQUIREMENT SELF-ASSESSMENT
GM-003
EVALUATION OF THE EFFECTIVENESS OF A BASIC TRAINING COURSE: THE PROCESS OF PHARMACEUTICAL LOGISTICS, PROSPECTS AND CHALLENGES FOR THE NATIONAL HEALTH SERVICE
GM-001
THE USE OF PERFORMANCE INDICATORS TO IMPROVE STANDARDS, AND TO IDENTIFY ' PERFORMANCE CONCERNS' IN INDIVIDUAL PHARMACISTS.
GM-021
CHANGES CAUSED BY IMPLEMENTATION OF THE ABC (ACTIVITY BASED COSTING) METHOD FOR DRUG SUPPLY IN A FRENCH UNIVERSITY HOSPITAL
GM-019
USE OF IMATINIB IN GIST AND CML: COMPARISON OF EXPENDITURE BETWEEN NATIONAL CANCER INSTITUTE OF MILAN AND NATIONAL EXPENDITURE
GM-018
SURVEY TO ASSESS OUTPATIENT SATISFACTION AS A QUALITY MEASURE TOOL IN A HOSPITAL PHARMACY
GM-014
ST SAVINGS POTENTIAL OF PHARMACY STAFF-BASED PREPARATION OF BIOLOGICALS COMPARED TO NURSE-BASED PREPARATION
GM-013
UNDERGRADUATE TEACHING IN A HOSPITAL PHARMACY SERVICE: EXPERIENCE AND IMPROVEMENT
GM-012
VIDEO OBSERVED TREATMENT OF TUBERCULOSIS: STUDY OF IMPLEMENTATION
GM-006
COMPLIANCE WITH FDA RECOMMENDATIONS ABOUT OVERDOSING WITH CARBOPLATIN
